Just how do we understand what customers want, when researching products and services that they have never experienced before.
Category Archive: Psychology
Despite the hype, most of us still discover new music from each other and the radio. Will recommendation systems ever be able to properly reflect our musical tastes?
The drivers of growth in the digital economy are rapidly entering bricks and mortar retailing.
Jobs to be done is taking the research world by storm. But does it actually offer anything new?
