A popular view of humans is that we are irrational and as such need to be nudged into good behaviour. But is it as simple as that?
Banks are spending millions on advertising to persuade their customers to trust them. But perhaps the opportunity is for them to trust customers and better manage risk.
The rise of digital assistants means we are potentially seeing a shift for brands from text to voice relationships. But what are the benefits and pitfalls?
Metrics are essential for the smooth running of any organisation. But we are at increasing risk of unintended negative outcomes if we don’t consider the psychological impacts of measurement.
An interview with Ryan Garner, about the way Open Banking will potentially disrupt the consumer relationship with financial services.
We have a desire to make machines more human-like but how possible is this? Empathy clearly distinguishes humans from machines.
The best-seller book ‘Everyone Lies’ offers a fairly beak view of surveys. But is the case being overstated?